Frequently Asked Questions

Replacement Raised Foor Panels - 800.868.8606
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Panel ID Center - Replacement Panel Services

  • What does the Panel Identification Center do?

    The experts at the Panel ID Center at specialize in identifying new and old raised floors for the purposes of replacing panels and/or configuring design loads.

  • How long will it take for you to identify my panel?

    Our goal is to identify your panel as soon as we receive photos or a sample. Our turn-around time is usually less than one business day.

  • What kind of pictures do I need to take of my panel?

    A easy-to-use, printable guide can be found here: Instructions for sending pictures.

  • Why do I need to send images? Can't I just tell you what I have over the phone?

    For over 40 years, raised floor companies manufactured panels without a brand name or a model number stamped on them that would only fit their own understructure. Additionally, each manufacturer also made up to 8 different product lines a decade, each having up to 4 different types of understructure. This is the reason why there is no such thing as a totally universal panel. Even if the panels are the same size, Manufacturer A's panel will not necessarily fit into manufacturer B's understructure. That is why we cannot offer firm prices to you for replacements based on description alone. By sending in images, you will allow us to positively identify your system and guarantee that the replacement we offer will fit.

  • Nothing is wrong with my panels, however the top laminate has popped up. Can you resurface my existing panels?

    Yes, that is a routine service we offer. We still need pictures to properly price the job.

  • What if I need air flow panels?

    When seeking replacements for perforated panels, please photograph a solid panel piece along with the perforated one, as we are able to identify the panel type needed from both panels. Please let us know if you are seeking a standard perforated panel or a high-velocity perforated panel. A standard perforated panel is the one that is probably installed in your floor. A higher velocity air panel will double the volume of air released by the standard panel.

  • What if I have two or three different floor systems?

    We need images from each system. Please identify where each panel is located in your facility when you submit your information. Examples are: computer room, foyer, print area. Then, when we quote replacements, we will give you a price for the type of panel found in each specific area of your facility.

  • Can you help us get understructure for the grid, too?

    Yes, many older legacy raised floor systems are still available. Our goal is to provide you will the exact replacement first before seeking out alternate manufacturers. Follow the instructions for sending pictures.

  • What about edge trim?

    Edge trim is available in a quantity of 100 pieces only. Please don't send images for trim. Send us a tiny sample. Remember to use a protective padded envelope as sometimes we receive envelopes with nothing in them because the edge trim punched through the side. Instructions for sending in a physical sample.

  • What about discounts for larger orders?

    We offer pricing based on the number of panels that are ordered. Please let us know how many panels you will need. We can figure out the appropriate freight costs and include it with our quotation so you will have everything that is required to purchase.

  • Can you provide replacement panels for floor systems not 24" x 24"?

    Standard panels are 24" x 24" inches (or 2' x 2') originally manufactured in the USA and Canada. We can provide some metric and custom-sized replacement panels. Please measure and note the size required on your Submission Form.

  • Our facility is located in a secure area and we can't take a camera in there? What do I do?

    Take one panel out of the room and photograph it in the hall. We will work with you on determining the extra information required.

  • We do not have the ability to take a photograph. What do I need to do?

    We prefer to receive digital images, even if they are from your cell phone. Please call us for the number to text your images to. If you must send a panel, please go back to the Panel Replacement Services page and follow the instructions.

  • I just need a budget price for next fiscal year. Can you give me one?

    Visit the Quick IDC Quote for a generic price for replacement panels. If you need a firm price, a formal quote will be offered once you have filled out the Submission Form and submitted photographs of your existing panel.

  • Do I need to send in an entire panel?

    Absolutely not. Corner pieces usually contain all of the information we need to identify your floor. The best sample is a full corner detail up to 12" x 12" and no smaller than 6" x 6". The only exception to this is if you are sending in a wood filled panel, in that case we only need a 4" x 4" corner. If you are unable to send us a cut piece, the next best thing is one full side of a panel (typically found along the perimeter of your floor near a wall), however, it can be no smaller than 6" in width. If you must send in a full panel, please keep in mind that full 2' x 2' panels are frequently damaged in shipping to us, so packing it extremely well will reduce the potential of your panel being damaged. Please do not send in a cutout piece of tile that does not include the corner detail (for example, a piece of the inside of the panel). Also, do not send in a piece of high pressure laminate only to represent your floor system unless you are seeking replacement laminate sheeting. Please do not send us wood crated panels as we are unable to receive them. If you need perforated panels, please send a solid piece, not a perforated one.

  • How long will it take for you to return my sample?

    We will ship it back to you as soon as we have it cataloged. Because of the many variables involved, the whole process can take up to 5 days. Most of our customers send us a sample of the floor and we discard the sample. Should you need your sample panel back, simply indicate that on the form and we will send it back to you. If you do not indicate that you want your sample panel returned, it will be retained for a period of 7 days, and after that it will be discarded. We use UPS Ground Service to return the panel or components back to you. However, if you want it back sooner, we can ship it overnight using your FedEx account or UPS account.